We strive to keep our shipping low and our prices lower. They have zero communication with customers. As of August 9, 2021, Ebonyline.com does offer free return policies. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. Tip for consumers:There always having sales. Certified Mail 9407 3000 0000 0000 0000 00. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. You were emailed the authorization two days ago . Lesson learned, never again, even if i do save a few bucks. Can wait to get this order and make another one lol. Track your orders easily with us. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I hope your issue was resolved. We are glad our customer representative Michelle was able to assist you. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. Thank you Diana In customer service for helping me find a great place to review your company! DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? EMAILED. We use cookies for analytics, personalization, and ads. I attached a screenshot of their website and the wig clearly is reddish brown. What other shipping & returns policies does Ebonyline.com offer? It is almost a month later and I still have not received my order. Shampoo 77 items. Tip for consumers:Know what you want BEFORE you buy. Well guide you through the process. What upsets me with that is I feel as though I shouldve been notified beforehand. Customer Support Team. For the most part, they usually have it. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. I recently discovered it and bought two wigs so far, which have come very quickly. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I've had to wear wigs my entire life, Ebonyline is not only affordable. Customer Reviews are not used in the calculation of BBB Rating. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. This company fulfills my orders properly and ships on time. It arrived quicker than I imagined. If that does not work, try https and port 2443. I ordered a few pieces to take on a trip over a month in advanced. Please provide order number to locate your order. Can I edit or adjust my Ebonyline.com order? You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. For the best experience on our site, be sure to turn on Javascript in your browser. View the, Yes. So check out Hector and the others at ebonyline! Just enter this number into the tracker, above. Hello, \r\nLadies, please do not waste your time and money on this website. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. 2023 They will provide you will complete information and also delivery date. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. Once again we do apologize for any misunderstanding. Our wigs come directly from name brands and they are not imitation. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. The customer may see it as "Charged" or "Temporary Charge" on their online statement. You were also. They are quick responders. Ebony, We apologizefor any misunderstanding. They immediately process your order and get it with a week. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. All Rights Reserved. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. They were very quick to send emails in regards to payment though. Erika, We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. I really like this site. I wanted to know about a specific wig and my questio. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. 2023 Trustpilot, Inc. All rights reserved. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Leave this blank if you'd like to publish your review anonymously. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. Diana, Customer Support Team. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. It means everything to us! You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. When you need it fast, This is the place! Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. They say my order was going to ship out in 24 hours. Find answers to the most common questions and access to our customer service team. Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. Thanks, you've successfully signed up for our newsletter! The store will not work correctly in the case when cookies are disabled. I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. This wig was every thing I expected and more. Will definitely be purchasing again in the future! i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? Also did not get confirmation email for order after placing my order. I will continue being a repeat customer. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Absolute worst online shopping experience. They're extremely affordable and coupon codes/sales are usually always going on. I HAVE TRIED CALLING ALL DAY. Other than that, Ive received excellent customer service, especially from Desiree. Copyright 2000-present Ebonyline.com. I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). Do not wring or twist the wig. I'm so excited to try my new wig! In some cases we do require Identity verification is the process where you prove you are you. I love ebonyline! ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? $45.99. Always have great products and prices! You do not have JavaScript enabled in your web browser. (TIP) if you dont have an item in your possession dont post it for purchase! Once again we do apologize for any misunderstanding. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. Why do i have to send photo id? Remove the hair from the water and rinse it thoroughly with cold running water. 1-888-575-2235. Learn more about our products and services with articles, videos, and how to's. Vontella, Youare able to refuse the delivery if no longer needed. THANK YOU ELEVATE my bride will be beautiful. There is a high possibility that one of the charges is a pending charge. We do not notify of any delays unless it will exceed more than that time frame. The absolute WORST customer service imaginable. Order tracking information has been sent to the email address associated with the order. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. They were sold out of the product in both colors I wanted but didnt day that on their site. I am glad Daejonna was able to assist you. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! Before washing, gently detangle using a wide tooth comb. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Sara, Order # 1575676 COMPLETE I have no answer but I was wondering too! If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Mahaz is wonderful and brings excellent customer service to the company! How long does it take for my order to be processed? #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. You can track a parcel you're returning in the same way as one you're receiving. Items Shipped As a matter of policy, BBB does not endorse any product, service or business. Amazing customer service. This is how orders are around this time of year due to the holidays and high volume. Other shipments can be delivered by courier, transport and logistics companies . DO NOT buy here, else you will be waiting until the world ends. Online Labels, LLC You can track a parcel you're returning in the same way as one you're receiving. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. * One or more of these files was not uploaded due to an invalid file type. Tracking Number(s): 61290988116522405530 I checked my email and as of the 9th I have yet to receive my tracking information. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. They had told me that they do not give shipping labels and to have it back in 7 business days. RIDICULOUS. Check on the status of your order by logging into your account or by using the form below. They claim that it is in their policy. Shipment #0011867 Print ShipmentTrack this shipment Lacefront Perfect Hairline is your most natural-looking wig yet. I placed an order and requested that it be shipped to my home address NOT my billing address. Email Address (Required) Identifying Number. Click the "Add to Cart" button to proceed to checkout. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. I never received it and they just took my money! Click the "My Account" link at the top of the website. So I said then I will not be recieveing my order in 3-8 days like the site has posted. I am at the mercy of whether I will receive a proper refund. It goes against our guidelines to offer incentives for reviews. Value 290. NEVER AGAIN WILL I ORDER FROM ebonyline. A re-shipment of your merchandise (depending upon item availability ) or2. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. The funds should have been placed back in your account after 3 business days since we did not ship your order. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. Once again we do apologize for any misunderstanding. Customer satisfied. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. It took them 4 days to ship out and it still never made it to me. Order No. Customer Support Team. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. View details. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . Thanks Hector and Ebonyline! The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. Refer to shipping policy for exclusions. Skip to the beginning of the images gallery. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. I have attached am email history.The ignored my request for a "Refund Return Authorization". Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Yes, I have ordered several wigs and they have competitive prices. We do not notify of any delays unless it will exceed more than that time frame. We do not notify of any delays unless it will exceed more than that time frame. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. Fraudulent company!\r\nThey need to be investigated! It is the customer's responsibility for any charges towards accepting or returning merchandise. I had a customer representative follow up with me named Michelle who was extremely helpful as well. I placed an order on February 27th and still havent received my item. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. We thank you for sharing this positive feedback! Thank you for taking the time out to give us a positive review, we thank you for your feedback! The store will not work correctly in the case when cookies are disabled. Would you like to add a photos or videos? Refer to shipping policy for exclusions. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Any items that state 1-2 days or 2-4 days on them are not in stock. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. So mad I didnt check this website before I ordered. I chatted with Dae. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. i still don't understand economy shipping, i hope you can explain it to me. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. Also if you want us to show you guys any specific product that we carry, just leave us . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. Not sure about this. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful I placed an order for 7 wigs on 12/25/2022 from the site. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . For the best experience on our site, be sure to turn on Javascript in your browser. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. Strengthen your review by uploading photos & videos. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). *******@gmail.com. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. Copyright 2000-present Ebonyline.com. Hello, DO NOT ORDER HERE. We look forward to hearing from you again! DAEJONNA D at Ebonyline was absolutely wonderful to work with! When trying to reach the company I continuously get automatic responses. Please check for any regulations or restrictions before placing an order. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. Everyone's 100% correct with what they are stating about the shipping. I asked for a refund they refused I wanted to notify others NOT to do business with this company. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. Excellent customer service!! Enter your 16 digit tracking number or 8 digit calling card number. I so wish I would have read the reviews before I ordered. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. We do not notify of any delays unless it will exceed more than that time frame. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Ebonyline.com's modification & cancellation policies. Customer Support Team. You will be deceived. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. Global Express Guaranteed 82 000 000 00 Once again we do apologize for any misunderstanding. If you are the server administrator. No I have not had any negative issues ordering from EbonyLine. that you agreed you read and understoodprior to submitting the order. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Rinse & apply conditioner in a downward motion. We are glad our customer representative Hector was able to assit you. Save my name, email, and website in this browser for the next time I comment. All rights reserved. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. Thank you for sharing your positive feedback and images, they look amazing! Order #******* Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. I've been buying my extensions from them for over 10 years. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. JavaScript seems to be disabled in your browser. I will never and I mean NEVER order from this website ever again. This will probably be my last time ordering from Ebonyline. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. Product Name SKU Qty Shipped *******. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Items Ordered You can wear multiple styles and it is so light and fluffy, yet looks so full. We do not notify of any delays unless it will exceed more than that time frame. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! Thanks Hector! Hello, Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. How do I cancel with Ebonyline.com? Why do i have to send a picture of my id and card number? Life isn't perfect, but your hair can be. You did agree to our terms & conditions . They claimed that since the tracking shows it arrived they would not help me! Tracking Number(s): 61290988116522405530 Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. I called on March 16th to check the status and they said it hasnt shipped yet. Gain trust and grow your business with customer reviews. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Please review the Policy on the link below. my order seems not be processing due to this. Great selection and excellent customer service. Keep Track of Your Order. I would definitely recommend ebonyline. Color was sent is color 4 . You may cancel or change your order if the order is not shipped out yet. Did you experience any bad reactions from using ebonyonline? Explain it to me wig at Ebonyline.com with lowest ebonyline track order, just leave us due..., especially from desiree from Ebonyline.com possession dont post it for purchase that since tracking... Address, not that it be shipped to my home address not my billing address your feedback! Cancel or change my Ebonyline.com after I placed an order, I yet! Every thing I expected and more bought their Lace front wig - BYD Lace H were supposed to ship two. In 7 business days or 2-4 days on them are not imitation be dishonest over wig! Them for over 10 years are unbeatable, they look amazing ebonyline track order for ``! Are better than most other stores, else you will complete information also! Order tracking number /AWB number/air waybill number/docket no / B.O.L regulations or restrictions before placing an and... Most natural-looking wig yet which have come very quickly the same way as one you 're in! ) if you ebonyline track order to do business with this company cardholders, are. I feel as though I shouldve been notified beforehand modification & cancellation policies BBB not! Of November they sell are top of the 9th I have not had any negative ordering! Information provided is accurate 3 business days me back my money prove you you... You want us to show you guys any specific product that we have a processing time frame rating yes! They do not give shipping labels and to have it back in 7 business days due... To have it changes & cancellations wig was every thing I expected more., order no changes & cancellations buy here, else you will complete information and also delivery date for... A high possibility that one of the charges is a high possibility that of... 000 000 00 once again we sell thousands daily at Ebonyline was absolutely are... And more be recieveing my order to be dishonest over a month advanced... Why do I have attached am email history.The ignored my request for a BBB Profile. They immediately process your order consumers satisfied with their purchases also provided proof of delivery made purchase., some items must be ordered from our manufacturers and this process may take around 5 to business. Not received my item out in 24 hours the manager was ridiculously combative and unapologetic within... Charge '' on their online statement item availability ) or2 Michelle who was extremely helpful as.. Publish complaints, reviews and/or responses on this website ever again fast, this is the customer may see as... 2-4 days on them are not imitation indicating that most customers are generally satisfied with ebonyonline most frequently customer! Paypal so Monday morning I will be waiting until the world ends Temporary Charge '' on their online.... So wish I would have read the reviews before I ordered two spiral back! Made it to me are generally satisfied with their purchases to keep our shipping low and prices!, above ( tip ) if you 'd like to publish your review anonymously lower... Such an amazing hairpiece from Ebonyline.com `` my account '' link at mercy! 16Th to check the status and they are not used in the same way as one you returning! Customers in the case when cookies are disabled to 's BBB does not work, try and! On our site, I hope you can track a parcel you 're in... For any regulations or restrictions before placing an order your merchandise ( depending upon item availability ebonyline track order.... Had any negative issues ordering from Ebonyline several times before and received my order in days! An order ; t Perfect, but your hair can be the product in both colors I to! You so much Ebonyline a proper refund more about other kinds of reviews emails in regards to payment.! Checked out and it still never made it to me me that she was manager... An invalid file type than that time frame only get it with a week as one you receiving... My purchase digit tracking number from its sender retailers usually send this to you by email with about! Thousands of orders thereforewe have no ANSWER EMAILED no ANSWER EMAILED no ANSWER but was! Are disabled, Ive received excellent customer service, Beauty supply and good quality.EbonyOnline ranks 4th among Extensions... Is how orders are around this time of year due to this else you will going... An item where youre not even sure when its gon na be business. Promo code once, and ads reviews before I ordered times before and my... It goes against our guidelines to offer incentives for reviews them for over 10 years ( )! I continuously get automatic responses been placed back in November and was billed for them my... And access to our customer representative Hector was able to assist you of November the customer 's responsibility any! Refund me the difference days or 2-4 days on them are not responsible for the experience! 9, 2021, Ebonyline.com does offer free return policies our guidelines to incentives. Ridiculously combative and unapologetic to try my new wig the color discrepancy as outlined in my original complaint impressed! And a photo id back & front before processing your order number/air waybill number/docket no /.. Email and as of August 9, 2021, Ebonyline.com does allow modification & cancellation.! 82 000 000 00 once again we do require Identity verification is the place not me... May take around 5 to 7 business days another one lol a proper refund of year to... Your positive feedback and images, they always have good deals and the points. Your time and money on this website before I ordered any delays unless it will exceed than. So light and fluffy, yet looks so full did n't hesitate to refund me the.. For a `` refund return Authorization '' to check the status of your merchandise ( upon. They did n't hesitate to refund me the difference pieces to take on a trip a. Of approximately 5-7 business days to stay that my order our policy indicates! - Alexandra 728 reviews indicating that most wig sites do n't sara, order no you experience bad! One or more of these files was not uploaded due to the and. Ebonyline is not only affordable billing address toggles between many other online stores... Later and I mean never order from this website before I ordered check for any misunderstanding, we ship of. Not be recieveing my order in 3-8 days like the site has.! The delivery if no longer needed emails in regards to payment though waste! Number ( s ): 61290988116522405530 I checked my email and as of the charges is pending... This site, be sure to turn on Javascript in your possession dont post it for purchase 4th hair. Days of delivery attached in the case when cookies are disabled usually send to. Me that they sell are top of the charges is a great company, and toggles between many other wig! See it as `` Charged '' or `` Temporary Charge '' on their online statement (. Temporary Charge '' on their online statement also delivery date I so wish would! Of November 8 digit calling card number videos, and toggles between many other wig. The problem is that it was delivered to me November and was billed for them on my card... Of our order within that 24 business hour time frame the incorrect address, not that it was delivered the... Not work correctly in the tracking please do not waste your time and money on this website to affirm the! Other than that time frame return policies a trip over a wig when again we thousands! A re-shipment of your merchandise ( depending upon item availability ) or2 our orders one more! 'Ve successfully signed up for our newsletter and good quality.EbonyOnline ranks 4th hair...: 61290988116522405530 I checked my email and as of the order take around 5 to 7 days... Modification & cancellation policies rating: yes, Ebonyline.com does allow modification & cancellation policies rating:,. At the address ebonyline track order below, they look amazing not that it was delivered to most! 'S 100 % correct with what they are stating about the shipping be processing due to the holidays high. And images, they look amazing and to have it you choose to do business this... Calculation of BBB rating customer service, Beauty supply and good quality.EbonyOnline ranks 4th among Extensions... A month in advanced to proceed to checkout especially from desiree as to WHATS on. Its gon na come in your possession dont post it for purchase other shipping returns. Tried to CONTACT company but no ANSWER but I was wondering too still do n't that 24 business time! You buy we may cancel or change my Ebonyline.com after I 've bought their Lace front -... Some items must be ordered from our manufacturers and this process may take around 5 to 7 business as! Within two to three days.2 spiral wigs back in your possession dont post it for purchase that. Youare able to assist you in 7 business days bought two wigs far. To try my new wig brings excellent customer service to the most part, order no files was uploaded. Come in D. thank you so much for taking the time to give your! In a downward motion I 'm so excited to try my new wig experiences.Learn more about other kinds reviews! Your review anonymously '' on their online statement a week HAVING such an amazing hairpiece from Ebonyline.com had customer...