Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. SafeLink shall not be liable for any other losses or damages. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. These destinations are subject to change at any time, without prior notice. Self-help service that lets you process transactions like adding airtime or checking your balance. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. Service begins on the day you add the Services to your SafeLink phone. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. In our sole discretion, we will presume you are engaging in an unauthorized use in violation of these Terms and Conditions if, during a 30-day period, you are calling for 43,200 voice minutes, sending over 30,000 text messages (or 3,000 over a 24-hour period), placing calls of an unusually long duration, or if your data, talk or text usage is otherwise harmful or disruptive to the Carriers network or to our customer service levels. Customer may also contact his/her states Public Service Commission/Public Utility Commission. The allocation is recognized by the Purchaser and is reflected in the purchase price. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. SafeLink, SafeLink, TracFone and TracFone Wireless are registered trademarks of TracFone Wireless, Inc. 21. Any support questions related to third party downloads, apps, or web content should be directed to the third-party and not SafeLink. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Lifeline Support Center. You may be charged applicable taxes and fees at the time of purchase in certain areas. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. You will receive 350 free nationwide airtime minutes and 4.5GB of data each month, as well as unlimited text messaging. 5. After that, just wait to see if you qualify. You may utilize multi-media services with certain SafeLink models of phones. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. SafeLink customers need to renew their eligibility for the LifeLine Program each year. (b) The device must be in working condition. THE NOTICE MUST INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE SAFELINK WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. Data Cards do not include minutes or service days. Occasionally, however, callers may attempt to call 911 in areas where there is no wireless coverage. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. Upon enrollment in the SafeLink Program, you will be qualified to participate for up to one (1) year. Customer Care & Technical Support Need help with our website or service? You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. Calls will not be limited to local calling areas and there will be no toll charges. The program will terminate when appropriated funds are depleted. 14. Units are deducted from the SafeLink Phone at a rate of one (1) unit per minute or partial minute of use. Therefore, there is no need to provide access to Toll-Control service. Choose your state by clicking on the drop-down icon. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. Further, we may remotely change your Phones software, applications, or programming, without notice. If you do not redeem a new service card, but are still eligible for California Lifeline benefits, your service will revert to the Unlimited Voice and Text program. Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. 8. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . Because of the risk of being struck by lightning, do not use your SafeLink Phone outside during a lightning storm. If You Don't Respond on Time The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. Check Status. The following California Specific Terms ("California Terms") apply to all SafeLink service provided in the State of California. All ACP packages offered by SafeLink are free. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. Then re-submit your enrollment application through Xfinity. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. Comcast email said there are three instances why my EBB application was not approved: 1. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. Hearing, Visual or Speech Impaired Accommodations. SafeLink will provide potential and existing Lifeline Customers with information regarding 911 and/or E911 emergency calling service in accordance with federal and state requirements. Voice calls are charged at the rate of one (1) unit per minute. Calls to customer service should be made using the 611 dialing code. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Sign Up to Get Lifeline. Credit card fraud is a criminal offense. Unauthorized Use of Service. 6. SafeLink ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls. 6GB Data, "Bring Your Own Phone" Program Unlimited Talk, Text and 6 GB Data Plan, Unlimited Nationwide Anytime Minutes Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] Contact one of our agents at 1-800-SafeLink (723-3546) and make sure . Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. If a consumer is not found in an automated database, they will need to provide documentation for manual review. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. A Social Security statement of benefits. APN Settings The 30-day waiting period ends when either 1) the California Lifeline Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the thirty (30) days have passed since the enrollment request, whichever occurs first. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. All rates are subject to change at any time, without prior notice. Free Caller ID and 3-Way Calling, SafeLink Unlimited Talk and Text Plan (8 GB Data at 4G Speed), SafeLink Tribal Unlimited Talk and Text Plan (40 GB Data at 4G Speed). 688), Indian allotments, and Hawaiian Home Lands. To use these plans, the consumer must purchase and redeem a service card. How To Set Up Your National Verifier (NV) Account. You will find coverage maps on our website at tracfone.com. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities but recognize that public Wi-Fi locations may not be secure. Minutes, texts, data and Service days do not have cash value and do not accumulate. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of Data Services or for your failure to receive any purchased web content or application. We would like to show you a description here but the site won't allow us. Actual coverage and service areas may vary from the maps and may change without notice. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. Avoid sending any dark or blurry copies or pictures. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. SafeLink Unlimited Plans may only be used for the following purposes, without excessively contributing to network congestion: (a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). SafeLink ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with SafeLink. Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. The National Verifier will first try to confirm your eligibility automatically. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. If your problem cannot be resolved over the phone, our SafeLink technicians will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated SafeLink Service Center for repair or replacement, at our discretion. SafeLink Phones and Service are sold exclusively for use by you, the end consumer. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. Federal law limits the availability of the Lifeline Benefits. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). You will be redirected to your state's Lifeline online application form. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. These maps are for general informational purposes only. SafeLink Customers will have the ability to place and receive voice-grade calls of all distances. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. 11. A consumer can independently cancel an enrollment request by contacting the California Lifeline Administrator by phone at 1-877-858-7463 or going to Check Your Status at http://www.CaliforniaLifeline.comThe cell phone company can also cancel an enrollment request. SafeLink is a registered trademark of TracFone Wireless, Inc., a Verizon company. Documentation of income or program participation may be required for enrollment. SafeLink Services are non-refundable. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. There will be no service connection charges, activation fees, or deposit requirements. Calls to customer service made by using the 611 dialing code will not count against any California Lifeline Customers allotted voice minutes or number of calls. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. 2. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. National roaming capability may be discontinued or changed at any time without notice. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. In order to qualify for enrollment in the SafeLink Program, a person must meet certain eligibility requirements where the SafeLink Program is offered. However, some SafeLink features are only available on SafeLink Phones and will not be available with BYOP. However, during times of congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds. WE ALSO BOTH AGREE THAT: (1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. If you visit any third-party website or use any third party app, the website or app may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable), to the application provider or some other third party. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Wi-Fi Calling enhances your coverage in buildings and other locations. For more information on this process, visit theEligibility Decision Processpage. Why my EBB application was not approved: 1 Verifier Launchespage and the NV and provides customer service consumers. Multi-Media services with certain SafeLink models of Phones may vary from the maps and change... To Purchasers who purchase the Product in its original packaging from an authorized dealer the following California Specific (! 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